Ned — Customer Intake

Ned Customer Intake Questionnaire

Please review and complete the open sections. We ask that you return this within 5 business days so we can keep your launch timeline on track. Questions? Reach us at support@nedhelps.com

Section 1 — Your Organization

Most of this should be pre-filled. Please confirm or correct.

Organization Name (and DBA, if any):

Primary Onboarding Contact — Name & Title:

Primary Onboarding Contact — Email:

Primary Onboarding Contact — Phone:

Executive Sponsor (if different from above):

Billing / Invoicing Contact (if different):

Organization Address (City, State):

Organization EIN / Tax ID:

Section 2 — Your Lending Operation

We want to understand how you operate today so we can configure Ned to fit your team's workflows and loan products.

2.1

What types of loans does your organization offer? (select all that apply)

2.2

Who are your typical borrowers?

(e.g., "small businesses in food & beverage, 2–5 years old, $100K–$500K annual revenue")

2.3

Tell us about your current loan book dynamics:

Approximate total dollar amount outstanding:

Approximate number of active borrowers:

Geographic footprint in which your organization operated (states / regions):

Section 2 — Your Lending Operation (continued)

2.4

Describe your lending team structure:

Function	Y / N	Notes
Loan origination / intake — Do you have a dedicated person/team?	Y N
Underwriting	Y N
Closing & disbursement	Y N
Loan servicing	Y N
Portfolio monitoring	Y N
Collections	Y N

Section 2 — Your Lending Operation (continued)

2.5

What systems does your team currently use? (list what applies)

Function	Tool / Platform	Will Ned replace or complement?
Loan origination / LOS		Replace Complement N/A
Underwriting		Replace Complement N/A
Loan servicing		Replace Complement N/A
CRM		Replace Complement N/A
General ledger / accounting		Replace Complement N/A
Document management		Replace Complement N/A
Business verification		Replace Complement N/A

Section 2 — Your Lending Operation (continued)

2.6

How long does it typically take your team to approve a loan today, from application to decision?

2.7

What are your top 2–3 operational challenges in lending right now?

Section 3 — Your Goals with Ned

3.1

Is Ned replacing existing systems, complementing them, or both?

Replacing — which systems?

Is there a hard cutover date?

Complementing — what's the integration model? Both — please describe:

3.2

What percentage of your loan book do you plan to run on Ned in Year 1?

Less than 25% 25–50% 50–75% 75–100%

3.3

In Year 1 using Ned, what does success look like for your team? (check all that apply)

Reduce time to approve / close loans Reduce manual servicing work Improve repayment timeliness Launch a new loan product Expand to new borrower segments or geographies Gain better portfolio visibility Reduce delinquency / default rates Other:

3.4

What is your target go-live date? (ie when a live platform is delivered for first use)

Section 4 — New vs. Existing Loan Products

4.1

Will Ned be used for a new loan product, an existing product, or both?

Existing product(s) only New product(s) only Both

Section 4a — Existing Products

Do you have existing loans you want to migrate to Ned?

Yes — for repayment servicing Yes — for monitoring only (no repayment processing) No

If yes:

Approximate number of loans to migrate:

Approximate total dollar amount:

Loan types / structures:

Age range of loans (e.g., "6–24 months remaining"):

What banks do your borrowers primarily use? (list what you know)

Section 4b — New Products

Do you know the structure of the new loan product(s) you want to launch?

Yes — please complete the Loan Program Configuration Template (separate document) No / Still deciding — Ned will help you design it

If partially defined, what do you know so far?

Sections 5 & 6 — Configuration & Readiness

Section 5 — Loan Product Configuration

For each loan product you will run on Ned (new or existing), please complete the Loan Configuration Template (separate document). This is what we use to configure your eligibility criteria, scoring, and borrower application flow.

Number of distinct loan products to configure:

Section 6 — Technology Comfort & Change Management

6.1 How would you describe your team's comfort level with adopting new technology?

Very comfortable — we adopt new tools regularly Moderately comfortable — we've done this before with some friction Some hesitation — change takes time for our team Significant hesitation — this will require careful change management

6.2 Is there anything specific about your team or borrowers that we should know as we plan training and rollout?

Loan Product Configuration Template

Complete one copy of this template for each loan product you plan to run on Ned. This document tells our team how to configure your borrower application, eligibility criteria, scoring, and platform settings. You do not need to share your proprietary calculations. We will translate your inputs into platform settings and confirm the configuration with you before anything goes live. Questions? Email support@nedhelps.com — this document is designed to be completed in a single working session of about 30 minutes.

PART 1 — LOAN PRODUCT OVERVIEW

1.1 What would you like to name this loan product? (as you'd like it to appear to borrowers)

1.2 How would you describe this loan product to borrowers? (1–2 sentences, written as a borrower would read it)

1.3 What is the primary purpose or objective of this loan product? (e.g., "Provide working capital to emerging food businesses in Florida")

1.4 Is this loan product funded by a specific grant, investor, or capital source that has reporting or eligibility requirements we should know about?

Yes — describe: No

1.5 Does this loan product have a defined end date or fund expiration?

Yes — date: No / Evergreen

PART 2 — LOAN MECHANICS

These fields define what the loan looks like. Ned uses these to set up your borrower application and configure repayment. Note, lenders have the ability to change and edit all loan terms on the platform.

2.1

What type of loan is this? (select one)

Term loan (fixed amount, fixed repayment schedule) Revenue-based repayment (amount varies with borrower revenue) Line of credit (revolving draw) Other:

2.2

What is your typical loan amount range?

Minimum loan amount:

Maximum loan amount:

2.3

What is the typical loan term range?

Minimum term: months

Maximum term: months

2.4

How will repayments be structured?

For fixed repayments:

Repayment frequency:

Weekly Bi-weekly Monthly

Is this a fixed payment amount, or calculated from a borrower's unique loan terms?

For revenue-based repayments:

Revenue share percentage (% of monthly revenue remitted as payment):

Minimum monthly payment floor (if any):

Maximum monthly payment ceiling (if any):

APR cap (if any):

Maximum repayment period (number of periods):

2.5

What is the typical cost of capital to the borrower? (for disclosure and application purposes)

Interest rate (APR):

Factor rate: (e.g., 1.15x)

No interest / 0% loan product

2.6

Do you charge an origination or closing fee? (or N/A if none)

Yes — Amount or %: Deducted from disbursement Paid separately No

2.7

What is your prepayment policy? (or N/A if no policy)

Borrowers may prepay at any time with no penalty Prepayment penalty applies — describe: Other:

2.8

How will loan funds be disbursed to borrowers?

ACH to borrower's business bank account using Ned ACH to borrower's business bank account (off Ned's platform) Check (off Ned's platform) Wire (off Ned's platform) Other:

PART 3 — BORROWER ELIGIBILITY CRITERIA

For each criterion, do two things: (1) set your threshold and tell us how strictly it should be applied (hard cutoff vs. flexible review), and (2) rate its priority — how heavily this criterion should weigh in your overall eligibility decision. Both inputs together allow us to configure your scoring logic accurately. Thresholds set the eligibility floor; priority weights shape how criteria are scored and ranked relative to each other. At the end of this section (3G), you will find a consolidated Priority Summary Matrix where you can review and confirm all criteria weights at a glance.

3B — Cash Flow & Financial Health

These criteria measure whether the borrower can realistically make loan payments. Ned pulls this data automatically from the borrower's connected bank account with no PDF statements required.

3B.1 What is your minimum Debt Service Coverage Ratio (DSCR) requirement for applicants? (or N/A)

Minimum acceptable DSCR: (e.g., 1.0, 1.25)

Target DSCR (your ideal threshold, above the minimum):

For instance, DSCR above 1.0 means the business generates more cash than it needs to cover existing debt.

Hard cutoff Soft flag for review Not using this criterion

Priority weight:

Most important Important Neutral Less important

3B.2 Do you require a minimum percentage of months with positive net cash flow? (or N/A)

What minimum percentage of months should a borrower show positive net cash flow?

Look-back period: months (typically 12–24)

(Example: "At least 60% of the last 18 months must show positive cash flow")

Hard cutoff Soft flag Not using

Priority weight:

Most important Important Neutral Less important

3B.3 Do you have a limit on NSF or overdraft events as seen in applicant bank data? (or N/A)

Maximum acceptable NSF or overdraft events in recent history: events

Look-back period: months (typically 3–6)

Hard cutoff Soft flag Not using

Priority weight:

Most important Important Neutral Less important

3B.4 Do you have a limit on the number of days a borrower's account can be in a negative balance? (or N/A)

Maximum acceptable number of days with a negative account balance: days

Look-back period: months

Hard cutoff Soft flag Not using

Priority weight:

Most important Important Neutral Less important

3B.5 Do you require the borrower to show positive net cash flow in both the most recent 12 months AND the prior 12 months?

Yes (year-over-year positive) No Not using

Priority weight:

Most important Important Neutral Less important

3B.6 Do you require a minimum amount of cash available for debt service (CFADS) — cash remaining after operating expenses, before new loan payments? (or N/A)

Minimum cash available for debt service: /month

Hard cutoff Soft flag Not using

Priority weight:

Most important Important Neutral Less important

3C — Profitability & Growth / 3D — Business Eligibility

3E — Owner & Credit / 3F — Custom Criteria

3F — Custom / Loan-Product-Specific Criteria

Use this section for any eligibility criteria unique to this loan product that don't fit the categories above.

3F.1 Do you have any custom yes/no eligibility questions you'd like to ask borrowers? (or N/A)

(e.g., "Are you currently enrolled in a business development loan product?" or "Do you have a signed lease for your business location?")

Question	Required Answer	Hard cutoff or soft flag?	Priority weight

3F.2 Do you require a minimum owner equity contribution toward a project or purpose? (or N/A)

Yes — owner must contribute at least of total project cost No

3F.3 Are there any eligibility criteria that you consider most important or want weighted more heavily in approval decisions? (Any additional context beyond your selections above, or N/A)

3F.4 Are there any other eligibility criteria we should know about? (or N/A)

3G — Criteria Priority Summary Matrix

This matrix consolidates the priority weights you selected above so you and the Ned team can review your overall scoring configuration in one place. Check one box per row. This directly informs how Ned weights each criterion in your scoring engine.

Criterion	Most Important	Important	Neutral	Less Important	Not Using
Annual revenue
Loan-to-revenue ratio
DSCR (debt service coverage)
Cash flow consistency
NSF / overdraft events
Negative balance days
Net cash flow trend (YoY)
Cash available for debt service (CFADS)
Outstanding debt / existing loans
Profit margin
Operating efficiency
Revenue growth
Time in business
Geographic location
Employee count
Accounting system / bookkeeping
Industry / sector
Mission / demographic eligibility
Owner credit standing
Trade line history
Bankruptcies, judgments, liens

PART 4 — REQUIRED DILIGENCE DOCUMENTS

What documents will you require from borrowers before final loan approval? Ned will configure your document checklist and request flow accordingly.

Loan-product-specific documents — are there any additional documents unique to this loan product? (add any below, or N/A)

Document Name	Required or Optional?	Collected at: Application / Approval / Closing

Open Field — Please add any other document types required which might not be listed.

PART 5 — CREDIT POLICY

This section captures how your organization handles borrower performance after the loan is made. Ned uses these definitions to configure monitoring alerts, repayment tracking, and reporting. Answer based on your current policies, or indicate N/A if you don't have a formal policy yet.

5A — Delinquency & Default

5A.1 How do you define delinquency — at how many days past due does a payment become delinquent? (or N/A)

A payment is considered delinquent when it is ___ or more days past due

(Common thresholds: 1 day, 5 days, 15 days, 30 days)

5A.2 How do you define default? (check all that apply, or N/A)

Payment is or more days past due or more consecutive missed payments Borrower becomes insolvent or files for bankruptcy Borrower violates material loan covenant Other:

5A.3 How do you categorize past-due accounts — what are your aging buckets? (or N/A if no formal buckets)

Bucket	Days Past Due
Current	0 days
Early delinquency	1 – days
Delinquent	– days
Seriously delinquent	– days
Default / charge-off eligible	+ days

5A.4 What is your charge-off policy — at how many days past due do you charge off a loan? (or N/A)

Loans are charged off after days past due, OR

Charge-off is case-by-case / determined by credit committee

5B — Collections & Loss Mitigation

5B.1 When a payment is first missed, what is your standard response process? (or N/A)

(e.g., automated reminder at Day 1, outreach call at Day 5, formal notice at Day 15)

Trigger	Action
Day : First missed payment
Day :
Day :
Day : Formal default notice

5B.2 Do you offer loan modifications, deferments, or workout arrangements? (or N/A)

Yes — describe triggers and process: No Case-by-case

5B.3 Do you use a third-party collections agency? (or N/A)

Yes — at what stage? No

5B.4 What is your late fee policy? (or N/A)

Late fee applies: $ or % of payment, after days No late fees

5C — Early Repayment

5C.1 May borrowers repay early? If so, is there a penalty?

Yes, with no penalty Yes, with a prepayment penalty — describe: No early repayment permitted

5C.2 For revenue-based loans: is there a buyout option — a fixed payoff amount before the full repayment period? (or N/A)

Yes — buyout terms: No

PART 6 — LEGAL DOCUMENTS & TEMPLATES

Ned integrates with Dropbox Sign for e-signature and closing. What legal documents do your borrowers sign at each stage? If you have existing templates, we'll format them for the platform.

6A — Application Stage Documents

Document	Have existing template?	Need Ned/legal help?
Borrower authorization / consent to pull bank data	YN	YN
Privacy notice	YN	YN
Application certification (borrower attests info is accurate)	YN	YN
Other:	YN	YN

6B — Approval / Commitment Stage Documents

Document	Have existing template?	Need help?
Loan commitment letter / term sheet	YN	YN
Adverse action notice (for declines)	YN	YN
Other:	YN	YN

6C — Closing / Disbursement Documents

Document	Have existing template?	Need help?
Loan agreement / promissory note	YN	YN
ACH authorization / debit authorization	YN	YN
Personal guarantee (if required)	YN	YN
Security agreement / UCC filing authorization (if required)	YN	YN
Revenue share agreement (for RBF products)	YN	YN
State-specific disclosure forms	YN	YN
Other:	YN	YN

6D — Servicing / Ongoing Documents

Document	Have existing template?	Need help?
Loan modification / deferment agreement	YN	YN
Default / acceleration notice	YN	YN
Payoff letter template	YN	YN
Annual borrower certification (if required)	YN	YN
Other:	YN	YN

6E — State-Specific Compliance

6E.1 What state(s) do your borrowers primarily operate in?

6E.2 Are there state-specific lending licenses, disclosures, or usury limitations that apply to this loan product that we should be aware of? (or N/A)

PART 7 — BORROWER APPLICATION EXPERIENCE

Ned builds a white-labeled borrower application portal under your brand. This section tells us how to configure what borrowers see.

7.1

How should we brand the borrower portal for this loan product?

Your organization's name as borrowers will see it:

Preferred subdomain (e.g., loans.yourorg.org or yourorg.nedhelps.com):

Do you have brand guidelines / a logo to provide?

Yes — will attach No

7.2

What language(s) should the borrower-facing application be in?

English Spanish Both Other:

Custom application questions

Beyond Ned's standard fields, are there questions you want to ask borrowers? List them below.

Question	Answer type (text / yes-no / multiple choice / number)	Required?
		YN
		YN
		YN
		YN

7.4

Borrowers must connect their business bank account via Plaid as part of the application. Would you like help with borrower-facing language explaining this step?

Yes — please provide suggested language / FAQ for our borrowers No — we'll handle this ourselves

CONFIRMATION

By completing and returning this template, you are providing Ned with the information needed to configure your loan product(s) on the platform. Ned will share a configuration summary for your review and approval before any loan product goes live.

Loan product name:

Date:

Completed by:

Title:

Ned Customer Intake Questionnaire

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